:root{font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#16303b;background:#f5f8f8}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}a{color:inherit}.loginframe{min-height:100vh;display:grid;grid-template-columns:1.05fr .95fr;background:#fff}.loginvisual{color:#fff;display:flex;flex-direction:column;justify-content:space-between;padding:52px clamp(32px,7vw,112px);background:radial-gradient(ellipse at 10% 10%,#1b8477 0%,transparent 55%),linear-gradient(135deg,#113d4a,#07232f)}.loginlogo,.brandmark{display:grid;place-items:center;font-size:26px;font-weight:900;background:#0fa38d;border-radius:16px;width:48px;height:48px;color:#fff}.loginvisual h1{font-size:clamp(42px,5vw,66px);letter-spacing:-3px;line-height:1.05;margin:8px 0 20px}.loginvisual p:not(.eyebrow){color:#bcd5d3;line-height:1.7;max-width:480px}.eyebrow,.overline{letter-spacing:2px;font-size:11px;font-weight:800}.loginfoot{font-size:12px;color:#bfd8d5}.loginbox{display:grid;place-items:center;padding:32px}.logincontent{width:min(100%,400px)}.logincontent h2{font-size:30px;letter-spacing:-1px;margin:12px 0 8px}.logincontent>p{color:#6c7b83;line-height:1.65;font-size:14px}.logincontent form{display:flex;flex-direction:column;gap:8px;margin-top:28px}.logincontent label,.formgrid label{font-weight:700;font-size:12px;color:#354a53;margin-top:13px}.logincontent input,.formgrid input,.formgrid select,.formgrid textarea{width:100%;border:1px solid #dce5e6;border-radius:10px;background:#fff;padding:12px 13px;outline:none;color:#132f3a}.logincontent input:focus,.formgrid :is(input,select,textarea):focus{border-color:#09877c;box-shadow:0 0 0 3px #d7f1ed}.button{border:1px solid #d7e3e3;background:#fff;color:#28505b;border-radius:10px;padding:10px 14px;font-weight:750;transition:.15s}.button:hover{transform:translateY(-1px)}.button.primary{background:#087f75;color:#fff;border-color:#087f75}.button.ghost{background:#fff}.wide{width:100%;margin-top:14px;padding:14px}.hint{font-size:12px!important;margin-top:25px}.shell{display:flex;min-height:100vh}.shell[hidden],.loginframe[hidden],.page[hidden],.message[hidden]{display:none!important}.sidebar{background:#fff;width:250px;flex:none;border-right:1px solid #e0e9e9;display:flex;flex-direction:column;min-height:100vh;padding:28px 17px}.brand{display:flex;align-items:center;gap:12px;padding:0 9px 32px}.brand strong{font-size:15px;letter-spacing:.4px}.brand small{display:block;font-size:10px;color:#91a1a3}.brandmark{width:36px;height:36px;border-radius:11px;font-size:20px}.sidebar nav{display:grid;gap:7px}.navitem{text-align:left;background:transparent;border:none;padding:12px 13px;border-radius:10px;color:#667b82;font-size:14px;font-weight:650}.navitem span{margin-left:7px}.navitem.selected,.navitem:hover{background:#e9f6f2;color:#077368}.foot{margin-top:auto;border-top:1px solid #edf1f1;padding:14px 8px;font-size:12px;color:#a0abae}.subtle{border:none;background:none;color:#6a7b83;text-decoration:underline;padding:6px 0}.main{flex:1;min-width:0;padding:30px clamp(22px,3vw,50px)}.top{display:flex;justify-content:space-between;align-items:center;margin-bottom:32px;gap:15px}.top small{font-size:11px;font-weight:750;letter-spacing:1.5px;color:#829a9c}.top h1{margin:3px 0 0;font-size:28px;letter-spacing:-.9px}.userpill{display:flex;gap:12px;align-items:center;background:#fff;border:1px solid #e2e9e9;border-radius:15px;padding:10px 16px}.userpill strong{display:block;font-size:12px}.userpill small{display:block;letter-spacing:0;color:#82939b;font-size:10px}.online{width:8px;height:8px;border-radius:99px;background:#10a986}.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:21px}.kpi,.panel{background:#fff;border:1px solid #e1e9e9;border-radius:16px;box-shadow:0 4px 12px #16303b05}.kpi{padding:20px}.kpi span{display:block;font-size:12px;color:#7a8b93}.kpi strong{font-size:32px;display:block;margin-top:8px;letter-spacing:-1px}.kpi em{display:block;font-style:normal;color:#93a2a7;font-size:11px;margin-top:2px}.panel{margin-bottom:22px;overflow:hidden}.panelhead{padding:22px 24px;display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid #eff2f2}.panel h2{font-size:17px;margin:0}.panel p{margin:5px 0 0;font-size:12px;color:#839098}.summary{padding:26px;color:#5f757f;line-height:1.9}.scrolltable{overflow:auto}table{width:100%;border-collapse:collapse;font-size:12px}thead{background:#f8fafa;color:#7e8e91}th,td{text-align:left;padding:15px 16px;border-bottom:1px solid #eef2f1;white-space:nowrap}td.name{white-space:normal;max-width:270px;font-weight:650}.status{font-weight:750;font-size:11px;border-radius:7px;padding:5px 7px;background:#e9f5f2;color:#107d72}.status.closed,.status.rejected{background:#f3f4f5;color:#7b858b}.status.urgent{background:#fff0d8;color:#9d6820}.actioncell{display:flex;flex-wrap:wrap;gap:5px}.mini{font-size:11px;font-weight:700;border:1px solid #cadcda;border-radius:7px;background:#fff;color:#16796f;padding:6px 9px}.empty{padding:28px!important;text-align:center;color:#a0aeb2}.message{margin:8px 0 20px;background:#eef7f5;border:1px solid #cde6df;color:#196e60;border-radius:10px;padding:13px 15px;font-size:13px}.message.error{color:#a13039;border-color:#efd3d5;background:#fff1f2}.dialog{border:1px solid #dfe8e8;box-shadow:0 20px 70px #061e2840;border-radius:20px;padding:0;width:min(92vw,550px);max-height:90vh}.dialog::backdrop{background:#122d3d88}.dialog header{padding:22px 24px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #eaf0f0}.dialog header h2{margin:0;font-size:19px}.dialog .x{font-size:26px;border:none;background:none;color:#71848c}.formgrid{padding:14px 24px 24px;display:grid;gap:4px;max-height:62vh;overflow:auto}.formgrid textarea{min-height:90px;resize:vertical}.formgrid label{display:block;margin:11px 0 6px}.dialog footer{display:flex;gap:9px;justify-content:flex-end;padding:16px 24px;border-top:1px solid #eaf0f0}.actioncontext{padding:0 24px;color:#71848c;font-size:13px}.overline{color:#0b8a7c}@media(max-width:920px){.kpis{grid-template-columns:repeat(2,1fr)}.sidebar{width:200px}.main{padding:25px}}@media(max-width:650px){.loginframe{grid-template-columns:1fr}.loginvisual{display:none}.sidebar{width:64px;padding:16px 6px}.brand{padding:0 6px 22px}.brand div:not(.brandmark),.navitem span,.foot p{display:none}.navitem{text-align:center}.foot{text-align:center}.main{padding:18px 11px}.top h1{font-size:22px}.kpis{gap:9px}.kpi{padding:14px}.kpi strong{font-size:25px}.userpill{padding:9px}.panelhead{padding:16px}.panelhead h2{font-size:15px}.panelhead .button{font-size:12px;padding:8px}}

/* Cross-store request browser */
.requesttools{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.requesttools label{font-size:12px;color:#526d74;font-weight:700}.requesttools select{border:1px solid #dce5e6;border-radius:9px;background:#fff;padding:10px;color:#183541;max-width:200px}.actioncell{color:#6f858d}
@media(max-width:700px){.requesttools{width:100%}.requesttools select{flex:1}.panelhead{flex-wrap:wrap}}

/* v4.5 Incident reporting and Admin reset */
.sidebar a.navitem{display:flex;text-decoration:none;color:inherit;align-items:center}
.sidebar a.navitem:hover{background:rgba(255,255,255,.13)}
.resetexplain{border:1px solid #d3e3e5;background:#f3f8f9;border-radius:12px;padding:14px 16px;margin:4px 0 20px;color:#264c56}
.resetform{display:grid;gap:14px;max-width:550px}
.resetform label{display:grid;gap:7px;font-size:13px;font-weight:700}
.resetform input,.resetform select{padding:12px 13px;border:1px solid #c8d9dc;border-radius:9px;background:#fff;font:inherit;color:#263c43}
.button.danger{background:#a83232;border-color:#a83232;color:#fff}
[hidden]{display:none!important}

/* v4.6 ticket detail and PIC feedback history */
.dialog.ticketdetail{width:min(94vw,860px);max-height:92vh}
.ticketdetailbody{padding:24px;max-height:72vh;overflow-y:auto;color:#29414b}
.detailhero{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;margin-bottom:18px}
.detailhero h3{margin:6px 0;font-size:22px;line-height:1.3;white-space:normal;overflow-wrap:anywhere}
.detailmuted{color:#768b92;font-size:12px}
.detailstatuses{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.detailpriority{font-size:11px;font-weight:750;border:1px solid #d6e3e5;padding:6px 8px;border-radius:7px}
.progressinfo{border-left:4px solid #0d8f80;background:#f1faf8;padding:14px 17px;border-radius:0 10px 10px 0;margin:16px 0 24px}
.progressinfo strong{font-size:13px}.progressinfo p{margin:5px 0 0;font-size:13px;line-height:1.6}
.ticketdetailbody h4{font-size:15px;margin:20px 0 12px}
.detailgrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:0}
.detailgrid>div{padding:12px 14px;background:#f7fafa;border:1px solid #ecf0f0;border-radius:10px;min-width:0}
.detailgrid dt{color:#819199;font-size:11px;margin-bottom:5px}.detailgrid dd{margin:0;font-size:13px;overflow-wrap:anywhere;line-height:1.6}
.detaillong{background:#f7fafa;border:1px solid #ecf0f0;padding:15px;border-radius:10px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.7}
.detailsection{margin-top:20px}.detailsafe{font-weight:700;color:#086f68}
.timelinelist{list-style:none;margin:10px 0 0;padding:0 0 0 18px;border-left:2px solid #cae5df}
.timelineitem{position:relative;padding:0 0 24px 20px;overflow-wrap:anywhere}
.timelineitem::before{content:'';position:absolute;left:-24px;top:4px;width:10px;height:10px;border-radius:50%;background:#0c8d80;border:3px solid #f5fbf9}
.timelinehead{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap}
.timelinehead strong{font-size:13px}.timelinehead time,.timelineactor{font-size:11px;color:#80939a}
.timelineactor{margin-top:5px}.timelinebadge{display:inline-block;background:#e5f7f2;color:#14796e;border-radius:8px;padding:4px 9px;margin-top:10px;font-size:11px;font-weight:700}
.timelinenote{margin:8px 0 0;white-space:pre-wrap;font-size:13px;line-height:1.6;background:#f6fafa;padding:10px 12px;border-radius:8px}
@media(max-width:650px){.ticketdetailbody{padding:15px}.detailgrid{grid-template-columns:1fr}.detailhero{flex-direction:column}.ticketdetail footer{flex-wrap:wrap}}

/* V4.7 Store-verifies-PIC workflow */
.verifyexplain{border:1px solid #cde6df;background:#f1faf8;color:#175e57;padding:12px 14px;border-radius:10px;font-size:13px;line-height:1.5;margin:8px 24px}
#verifyTicketDetail:not([hidden]){background:#067769;color:white;border-color:#067769}

/* V4.8 Evidence gallery */
.photohead{display:flex;gap:14px;justify-content:space-between;align-items:center;flex-wrap:wrap}.photohead h4{margin:0}.phototools{display:flex;gap:8px;flex-wrap:wrap}.photogrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(185px,1fr));gap:12px;margin-top:18px}.photocard{background:#f8fafa;border:1px solid #dce8e7;border-radius:12px;padding:12px;min-width:0}.photocard strong{font-size:12px}.photocard p{font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere}.photocard small{font-size:10px;color:#74838a}.photo-placeholder{height:120px;background:#e7eeed;border-radius:9px;display:grid;place-items:center;margin:10px 0}.photo-placeholder img{width:100%;height:100%;object-fit:contain}.photocard img{margin:10px 0;width:100%;height:160px;object-fit:contain;background:#e7eeed;border-radius:9px}.photodialog #photoMessage{min-height:26px;color:#1f675f;font-size:12px;overflow-wrap:anywhere}.photodialog input[type=file]{padding:9px}
@media(max-width:600px){.phototools{width:100%}.phototools button{flex:1}}

/* V4.11 — attached light UI connected to the existing authenticated app */
:root{--bg:#f3f5f4;--surface:#fff;--ink:#12303a;--muted:#5d7078;--line:#dde4e2;--accent:#0e8a86;--accent-soft:#dff3f1;color-scheme:light;background:var(--bg);font-family:"Plus Jakarta Sans",Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}
body{background:var(--bg);color:var(--ink);padding-top:env(safe-area-inset-top,0);padding-bottom:env(safe-area-inset-bottom,0)}
.shell{display:grid;grid-template-columns:230px minmax(0,1fr)}
.sidebar{width:auto;position:sticky;top:0;height:100vh;min-height:0;padding:20px 14px;background:var(--surface);border-right:1px solid var(--line)}
.brand{padding:4px 8px 18px}.brand strong{font-size:15px;letter-spacing:-.1px}.brand small{color:var(--muted);font-size:11px;margin-top:2px}.brandmark{background:var(--accent);width:34px;height:34px;border-radius:10px;font-size:17px}
.sidebar nav{gap:6px}.navitem{display:flex;align-items:center;gap:10px;width:100%;padding:10px 12px;border-radius:10px;color:var(--muted);font-weight:600}.navitem span{margin-left:0}.navicon{display:grid;place-items:center;width:18px;height:18px;font-size:17px;flex:none}.navitem.selected,.navitem:hover{background:var(--accent);color:#fff}.sidebar a.navitem:hover{background:var(--accent);color:#fff}
.main{width:100%;max-width:1180px;padding:26px clamp(14px,3vw,36px) 48px}.top{align-items:flex-end;margin-bottom:20px}.top h1{font-size:27px}.top small{color:var(--muted)}.userpill{border-radius:12px;border-color:var(--line);box-shadow:none}.online{background:var(--accent)}
.kpis{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:22px}.kpi,.panel{border-color:var(--line);border-radius:14px;box-shadow:none}.kpi{padding:14px 16px}.kpi strong{font-size:30px}.kpi span,.kpi em{color:var(--muted)}
.panelhead{padding:18px;border-bottom-color:#edf1f0}.summary{padding:22px}.button{border-radius:10px}.button.primary{background:var(--accent);border-color:var(--accent)}.mini{border-color:#bcdad6;color:#087872}.status{border-radius:99px;padding:4px 10px;background:var(--accent-soft);color:#087872}
.dialog{border-radius:18px}.dialog.ticketdetail{width:min(95vw,920px)}.detailhero h3{font-size:23px}.progressinfo{border-left-color:var(--accent);background:#eef9f7}.detailgrid>div,.detaillong,.timelinenote,.photocard{background:#f8faf9;border-color:#e4ebe9}.timelineitem::before{background:var(--accent)}
.photogrid{display:block}.photo-card-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(185px,1fr));gap:12px;margin-top:18px}.beforeafter-card{display:grid;grid-template-columns:1fr auto;gap:10px 16px;align-items:center;border:1px solid var(--line);border-radius:14px;padding:14px;background:#fff}.beforeafter-card p{margin:4px 0 0}.beforeafter-card #beforeAfterStage{grid-column:1/-1}.beforeafter{position:relative;aspect-ratio:16/10;overflow:hidden;border-radius:12px;background:#10242b}.beforeafter img{position:absolute;inset:0;width:100%;height:100%;object-fit:contain;background:#10242b}.before-layer{position:absolute;inset:0;clip-path:inset(0 50% 0 0)}.before-label,.after-label{position:absolute;bottom:12px;z-index:3;background:#10242bcc;color:#fff;padding:4px 10px;border-radius:99px;font-size:11px;font-weight:700;pointer-events:none}.before-label{left:12px}.after-label{right:12px}.compare-knob{position:absolute;z-index:2;top:0;bottom:0;left:50%;width:3px;background:#fff;box-shadow:0 0 0 1px #0004;pointer-events:none}.beforeafter input{position:absolute;z-index:4;inset:0;width:100%;height:100%;opacity:0;cursor:ew-resize;margin:0}.photo-placeholder{background:#e8efed}.mobilebar{display:none}

@media(max-width:860px){.shell{grid-template-columns:1fr}.sidebar{display:none}.main{padding:18px 12px calc(92px + env(safe-area-inset-bottom,0))}.mobilebar{display:flex;position:fixed;z-index:40;left:0;right:0;bottom:0;justify-content:space-around;gap:3px;padding:6px 6px calc(6px + env(safe-area-inset-bottom,0));background:#fff;border-top:1px solid var(--line)}.mobilebar .navitem{width:auto;min-width:58px;flex-direction:column;gap:2px;padding:6px 8px;font-size:10px;text-align:center;text-decoration:none}.mobilebar .navitem span{margin:0}.mobilebar .navicon{height:19px}.top{align-items:center}.userpill{padding:8px 10px}.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:600px){.beforeafter-card{grid-template-columns:1fr}.beforeafter-card .button{width:100%}.top h1{font-size:23px}.kpi strong{font-size:26px}.panelhead{padding:15px}.dialog.ticketdetail{width:100vw;max-width:none;max-height:100vh;border-radius:0}.ticketdetailbody{max-height:calc(100vh - 145px)}}

/* V4.12 — faithful connected adaptation of the supplied AIO UI prototype */
:root{--amber:#c9801a;--amber-soft:#fbefd9;--red:#c63d52;--red-soft:#fbe3e7;--green:#2f8f4e;--green-soft:#def2e5;--blue:#3b6fb6;--blue-soft:#e1ebf8}
body{font:14.5px/1.5 "Plus Jakarta Sans",system-ui,sans-serif}
h1,h2,h3,h4{font-family:"Bricolage Grotesque","Plus Jakarta Sans",sans-serif;letter-spacing:-.01em}
.sidebar{padding:20px 14px}.brand{gap:10px}.brand strong{font-family:"Bricolage Grotesque","Plus Jakarta Sans",sans-serif;line-height:1.1}.navitem{font-weight:500}.foot{display:grid;gap:7px}.foot p{margin:0}.sideidentity{display:flex;gap:8px;align-items:center;padding:8px 0 10px;color:var(--ink)}.sideidentity strong,.sideidentity small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:165px}.sideidentity strong{font-size:12px}.sideidentity small{font-size:10px;color:var(--muted)}
.main{max-width:1160px}.top{align-items:flex-start}.pagesubtitle{margin:2px 0 0;color:var(--muted);font-size:13px}.top h1{font-size:26px}.userpill{margin-top:-4px}
.kpis{grid-template-columns:repeat(auto-fit,minmax(145px,1fr))}.kpi{appearance:none;text-align:left;color:var(--ink);cursor:pointer;background:#fff}.kpi:hover{border-color:var(--accent);transform:translateY(-1px)}.kpi strong{font:700 30px/1.1 "Bricolage Grotesque",sans-serif;margin:0}.kpi span{margin-top:5px;font-size:13px}.kpi.highlight{background:var(--amber-soft);border-color:var(--amber)}
.sectiontitle{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;flex-wrap:wrap;margin-bottom:14px}.sectiontitle h2{font-size:17px;margin:0}.sectiontitle p{margin:4px 0 0;color:var(--muted);font-size:12.5px}.sectiontitle .requesttools{justify-content:flex-end}
.filterchips{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}.filterchip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 14px;color:var(--muted);font-size:12.5px}.filterchip.selected{background:var(--ink);color:#fff;border-color:var(--ink)}
.ticketlist{display:flex;flex-direction:column;gap:10px}.ticketcard{background:#fff;border:1px solid var(--line);border-left:5px solid var(--line);border-radius:14px;padding:13px 15px;transition:.15s}.ticketcard:hover{border-color:var(--accent);box-shadow:0 7px 20px #12303a0b}.priority-edge-high,.priority-edge-critical{border-left-color:var(--red)}.priority-edge-medium{border-left-color:var(--amber)}.priority-edge-low{border-left-color:var(--accent)}
.ticketcard-main{border:0;background:transparent;width:100%;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;text-align:left;padding:0;color:var(--ink);align-items:start}.ticketcard-main strong{font-size:14px;display:block;overflow-wrap:anywhere}.ticketcard-main small{font-size:11.5px;color:var(--muted);display:block;margin-top:5px;line-height:1.55}.ticketcard-foot{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:10px;padding-top:10px;border-top:1px solid #eef2f1}.ticketcard-foot>div{display:flex;gap:7px;align-items:center;flex-wrap:wrap}.meta-pill,.priority,.readonly-label{display:inline-flex;align-items:center;border-radius:999px;padding:4px 10px;font-size:11px;font-weight:600;background:#f0f4f3;color:#62757b}.priority-high,.priority-critical{background:var(--amber-soft);color:#a36b18}.priority-medium{background:#e4f4ef;color:#087a70}.priority-low{background:var(--blue-soft);color:var(--blue)}
.status{white-space:nowrap;font-weight:600}.status-open{background:var(--red-soft);color:var(--red)}.status-in-progress{background:var(--blue-soft);color:var(--blue)}.status-waiting,.status-submitted,.status-review{background:var(--amber-soft);color:var(--amber)}.status-resolved{background:var(--accent-soft);color:var(--accent)}.status-closed,.status-received,.status-approved{background:var(--green-soft);color:var(--green)}.status-rejected,.status-needs-revision{background:var(--red-soft);color:var(--red)}
.emptycard{padding:32px;text-align:center;border:1px dashed var(--line);border-radius:14px;background:#fff;color:var(--muted)}.visuallyhidden{position:absolute!important;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.dialog.ticketdetail{width:min(96vw,1080px)}.ticketdetailbody{background:var(--bg);padding:18px;max-height:76vh}.detailhero{background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px;margin:0}.detailhero h3{font-family:"Bricolage Grotesque",sans-serif}.detailstatuses{justify-content:flex-end}
.workflow-steps{display:flex;overflow-x:auto;padding:18px 5px 15px;margin:0}.workflow-step{flex:1;min-width:105px;text-align:center;color:var(--muted);font-size:11px;position:relative}.workflow-step span{display:block;width:16px;height:16px;border-radius:50%;background:var(--line);margin:0 auto 7px;position:relative;z-index:1}.workflow-step::after{content:"";position:absolute;top:7px;left:calc(-50% + 8px);width:calc(100% - 16px);height:2px;background:var(--line)}.workflow-step:first-child::after{display:none}.workflow-step.done span,.workflow-step.done::after{background:var(--accent)}.workflow-step.current{font-weight:700;color:var(--ink)}.workflow-step.current span{background:#fff;border:4px solid var(--accent)}
.detail-layout{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(280px,.8fr);gap:14px}.detail-primary,.detail-side{display:flex;flex-direction:column;gap:14px}.detailcard{background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px}.detailcard h4{margin:0 0 11px;font-size:15px}.detailcard .detaillong{border:0;background:transparent;padding:0;margin:0}.detailfacts{display:grid;grid-template-columns:105px minmax(0,1fr);gap:8px 10px;margin:0}.detailfacts dt{color:var(--muted);font-size:12px}.detailfacts dd{margin:0;font-size:12.5px;overflow-wrap:anywhere}.detailcard .timelinelist{margin-top:3px}.detailcard .timelineitem{padding-bottom:18px}.progressinfo{margin:0}.photo-section .photohead{align-items:flex-start}.photo-section .photohead p{margin:3px 0 0}.photo-card-grid{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}
.dialog footer{background:#fff}.dialog .button{font-family:"Plus Jakarta Sans",sans-serif}

@media(max-width:860px){.sideidentity{display:none}.sectiontitle .requesttools{width:100%;justify-content:flex-start}.detail-layout{grid-template-columns:1fr}.detail-side{order:-1}.workflow-step{min-width:90px}.ticketdetailbody{max-height:calc(100vh - 145px)}}
@media(max-width:600px){.top{align-items:flex-start}.userpill{max-width:155px}.userpill strong{max-width:110px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticketcard-main{grid-template-columns:1fr}.ticketcard-main .status{justify-self:start}.ticketcard-foot{align-items:flex-start;flex-direction:column}.ticketcard-foot .actioncell{width:100%}.ticketcard-foot .mini{flex:1}.sectiontitle .requesttools>*{flex:1}.filterchips{overflow-x:auto;flex-wrap:nowrap;padding-bottom:4px}.filterchip{white-space:nowrap}.detailhero{flex-direction:column}.detailstatuses{justify-content:flex-start}.workflow-steps{padding-left:0;padding-right:0}.workflow-step{min-width:82px}}

/* V4.13 — incident submit photo, printable report, and plain-language guide */
.beforeupload{border:1px dashed #9bcac4;border-radius:12px;padding:13px;background:#f3fbf9}.beforeupload small{display:block;color:var(--muted);font-weight:500;line-height:1.55;margin-top:7px}.beforeupload input[type=file]{margin-top:8px;background:#fff}
.reporttools{max-width:100%}.reporttools label{display:flex;align-items:center;gap:8px}.reporttools select{width:min(360px,52vw);max-width:none}.reportnotice{min-height:24px;margin:4px 0 12px;color:var(--muted);font-size:12px}.reportnotice a{display:inline-block;margin-left:8px;color:var(--accent);font-weight:700}
.officialreport{background:#fff;border:1px solid var(--line);border-radius:16px;padding:clamp(18px,3vw,34px);color:#18343d;box-shadow:0 9px 28px #12303a0a}.reporthead{display:flex;justify-content:space-between;gap:18px;border-bottom:3px solid #153f4c;padding-bottom:17px}.reporthead span{font-size:10px;letter-spacing:2px;font-weight:800;color:var(--accent)}.reporthead h2{font-size:22px;margin:3px 0}.reporthead p{font-size:11px;color:var(--muted);margin:0}.reportstatus{display:flex;gap:7px;align-items:flex-start;flex-wrap:wrap;justify-content:flex-end}.reportfacts{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;margin:20px 0;border:1px solid var(--line);border-radius:12px;overflow:hidden}.reportfacts>div{padding:11px 13px;border-right:1px solid var(--line);border-bottom:1px solid var(--line);min-width:0}.reportfacts dt{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.6px}.reportfacts dd{margin:4px 0 0;font-size:12px;font-weight:650;overflow-wrap:anywhere}.reportsection{margin-top:18px;break-inside:avoid}.reportsection>h3{font-size:13px;margin:0 0 9px;padding:8px 10px;background:#e7f2f1;border-left:4px solid var(--accent)}.reportsection>p{white-space:pre-wrap;line-height:1.7;font-size:12.5px;margin:0}.reportphotos{display:grid;grid-template-columns:1fr 1fr;gap:15px}.reportphotos figure{margin:0;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:#fafcfc;break-inside:avoid}.reportphoto{aspect-ratio:4/3;display:grid;place-items:center;text-align:center;padding:14px;background:#e8efed;color:var(--muted);font-size:12px}.reportphoto img{width:100%;height:100%;object-fit:contain;background:#10242b}.reportphoto-error{color:#9c3946;background:#fff1f2}.reportphotos figcaption{display:grid;padding:10px 12px}.reportphotos figcaption strong{font-size:11px;color:var(--accent)}.reportphotos figcaption span{font-size:11px;color:var(--muted);margin-top:3px}.reporttimeline{list-style:none;padding:0;margin:0;border-left:2px solid #c9e1dd}.reporttimeline li{position:relative;padding:0 0 15px 18px;font-size:12px;break-inside:avoid}.reporttimeline li::before{content:"";position:absolute;left:-6px;top:4px;width:10px;height:10px;border-radius:50%;background:var(--accent)}.reporttimeline li>div{display:flex;justify-content:space-between;gap:12px}.reporttimeline time,.reporttimeline small{font-size:10px;color:var(--muted)}.reporttimeline p{margin:5px 0 0;white-space:pre-wrap}.reportverify dl{display:grid;grid-template-columns:110px 1fr;gap:7px 12px;font-size:12px}.reportverify dt{color:var(--muted)}.reportverify dd{margin:0;white-space:pre-wrap}
.guideintro{border-left:5px solid var(--amber);background:var(--amber-soft);padding:14px 16px;border-radius:0 12px 12px 0;margin-bottom:14px;line-height:1.65}.guidegrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px}.guidecard{position:relative;background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 18px 16px 58px}.guidecard h3{font-size:15px;margin:0 0 9px}.guidecard ol,.guidecard ul{padding-left:19px;margin:0}.guidecard li{margin:7px 0;color:#415b64;line-height:1.55}.guideno{position:absolute;left:16px;top:17px;width:29px;height:29px;border-radius:9px;display:grid;place-items:center;background:var(--accent);color:#fff;font-weight:800}
@media(max-width:860px){.mobilebar{justify-content:flex-start;overflow-x:auto}.mobilebar .navitem{flex:1 0 65px}.reportfacts{grid-template-columns:repeat(2,minmax(0,1fr))}.guidegrid{grid-template-columns:1fr}}
@media(max-width:600px){.reporttools label{width:100%;display:grid}.reporttools select{width:100%}.reportphotos{grid-template-columns:1fr}.officialreport{padding:15px}.reporthead{flex-direction:column}.reportstatus{justify-content:flex-start}.reportfacts{grid-template-columns:1fr 1fr}.guidecard{padding:16px 15px 15px 52px}}
@media print{
 @page{size:A4;margin:11mm}
 body{background:#fff!important;padding:0!important;-webkit-print-color-adjust:exact;print-color-adjust:exact}
 body *{visibility:hidden!important}
 #reportPrintArea,#reportPrintArea *{visibility:visible!important}
 #reportPrintArea{position:absolute;inset:0 auto auto 0;width:100%;border:0;border-radius:0;box-shadow:none;padding:0;font-size:10pt}
 .reporthead h2{font-size:18pt}.reportfacts{grid-template-columns:repeat(4,minmax(0,1fr))}.reportphotos{grid-template-columns:1fr 1fr}.reportphoto{max-height:68mm}.reportsection{break-inside:avoid}.reporttimeline li{break-inside:avoid}
}

/* V4.14 — audit-transparent fallback for historical photo kinds */
.reportfallback{margin:0 0 10px!important;padding:9px 11px;background:var(--amber-soft);border:1px solid #efd29c;border-radius:9px;color:#805817;font-size:11px!important}